CRM
Customer Relationship Management
The memory of your relationship with each customer, in one place.
Scattered information makes it hard to follow each relationship.
Explore CRMSoftware for Customer Service, CX & Customer Success
Understand and improve your customers' experience.
Alcora builds its own software for companies that care for customers. Six solutions organize relationships, experience metrics and team enablement, turning information into decisions and actions.
Technology that connects. Intelligence that transforms.
A complete view
Different dimensions of the same experience.
Each solution lights up a point of the customer journey: the relationship, the experience and the enablement of those who serve.
Get to know AlcoraRelationship
Health Score
Customer base health
Follow the health of your base and prioritize who needs attention.
Without a consolidated view, it is hard to know which customers need attention.
Explore Health Score
Experience metrics
NPS
Net Promoter Score
Understand who recommends your company and the perceptions behind the score.
Without measuring loyalty, it is hard to know how customers see your brand.
Explore NPSCSAT
Customer Satisfaction Score
See where the experience works and where it needs to improve.
Without hearing from customers after each interaction, satisfaction stays invisible.
Explore CSATCES
Customer Effort Score
Find out where customers run into friction when resolving their requests.
Difficult processes wear down the experience, even when the request is resolved.
Explore CES
Enablement
Academy
Training and enablement
Enable the teams that take care of the customer experience.
Teams without ongoing training tend to deliver uneven experiences.
Explore Academy
Solutions in action
Six solutions. A new perspective on the customer experience.
Choose a solution to see the challenge it helps tackle, how it shows up in teams' daily work and the benefit for the business.
Sales and relationship teams
Customer A · History
- Introductory meeting
- Proposal sent
- Next step: follow up
Alcora CRMRelationship · Customer Relationship Management
Every customer conversation, in context.
For: Sales and relationship teams
- The challenge
- Scattered information makes it hard to follow each relationship.
- In practice
- Contacts and interactions live in one place, so anyone can pick up a conversation knowing what came before.
- The benefit
- Relationships that keep their thread, even when the conversation changes hands.
Customer Success leaders and teams
Customer portfolio
- Customer AHealthy
- Customer BAttention
- Customer CAt risk
Prioritize a conversation with Customer C
Alcora Health ScoreRelationship · Customer base health
See which customers need attention now.
For: Customer Success leaders and teams
- The challenge
- Without a consolidated view, it is hard to know which customers need attention.
- In practice
- Leaders see who is stable and who needs attention across the portfolio, and decide where the team should focus.
- The benefit
- Clear priorities for your CS team, with attention where it matters most.
CX and relationship leaders
From 0 to 10, how likely are you to recommend us to a colleague?
012345678910
“The team understands our business.”
Alcora NPSExperience metrics · Net Promoter Score
Learn what makes customers recommend you.
For: CX and relationship leaders
- The challenge
- Without measuring loyalty, it is hard to know how customers see your brand.
- In practice
- Customers say whether they would recommend you and why, and the team understands the reason behind every score.
- The benefit
- Decisions driven by the voice of the customer, not by guesswork.
Customer service and support teams
After the interaction
How would you rate today's service?
Satisfied
Alcora CSATExperience metrics · Customer Satisfaction Score
Hear from customers right after every interaction.
For: Customer service and support teams
- The challenge
- Without hearing from customers after each interaction, satisfaction stays invisible.
- In practice
- After a support interaction or a key milestone, customers rate how it went in a few seconds.
- The benefit
- Knowing what to keep doing and what to fix, for each type of interaction.
Customer service and CX operations
How much effort did it take to resolve your request?
- Open the request
- Send documents
- Follow up
- Done
Most effort: Send documents
Alcora CESExperience metrics · Customer Effort Score
Find where the journey asks too much of customers.
For: Customer service and CX operations
- The challenge
- Difficult processes wear down the experience, even when the request is resolved.
- In practice
- After onboarding, solving a problem or renewing, customers say how much effort it took, and the team sees which steps weigh the most.
- The benefit
- Simpler processes and less friction along the customer's path.
Customer service, CX and CS teams
Team training
Service with empathy
Alcora AcademyEnablement · Training and enablement
Teams ready to take care of every customer.
For: Customer service, CX and CS teams
- The challenge
- Teams without ongoing training tend to deliver uneven experiences.
- In practice
- Teams access training content as part of their routine and learn the practices expected in every interaction.
- The benefit
- A service standard that holds, because everyone knows what to do and why.
The landscape
Your operation knows more than it can see.
Important information is spread across customer service systems, relationship platforms, satisfaction surveys, operational tools and spreadsheets. Each team follows one part of the journey, but bringing that information together to understand the customer and decide the next step still takes manual effort and fragmented analysis.
Today, in many operations
- Data scattered across tools and teams.
- Hours spent consolidating spreadsheets before every analysis.
- Metrics that don't tell the same story.
- Signs of dissatisfaction noticed only after the customer has decided to leave.
- Meetings spent debating which number is right instead of what to do.
Our approach
Intelligence that adapts to your business.
Organizing what the operation already knows so every team can see the customer in context and decide the next step.
What Alcora sets out to support
- Understanding each customer's history.
- Tracking the metrics that matter to the operation.
- Spotting signals that deserve attention.
- Directing actions, with clear owners.
- Deciding with more context.
Modular
Start with the module that addresses your most urgent need and consider the next ones as your operation's reality and goals evolve.
Connected
An approach designed to bring together, across the journey, the information that helps you understand each customer in context.
Adaptable
Built to respect each operation's processes, metrics and criteria, instead of imposing a generic model.
Tools should adapt to the operation. Not the other way around.
Experience management
From measurement to action.
Understanding the customer experience is the first step to improving it. From gathering perceptions to defining initiatives, each stage helps turn information into more informed decisions.
Measure
Listen to customers at important moments of the journey, with satisfaction, effort and loyalty indicators.
Related solutionsNPS, CSAT, and CES
Analyze
Organize results to see patterns and opportunities for improvement.
Anticipate
Follow warning signs in the health of the relationship with each customer.
Related solutionsHealth Score
Act
Support the prioritization of initiatives and the training of teams.
Related solutionsCRM and Academy
Sales contact
Shall we find the right solution for your business?
Start with your operation's most urgent need. In a conversation with our specialists, we understand your current landscape and show how Alcora's solutions can support your company's goals.
How it works
- DemoChoose “I want to book a demo” and tell us which solution interests you.
- Talk to a specialistDescribe the context of your operation in the message, if you like.
- Your dataUsed only to reply to this request, according to the Privacy Policy.