About Alcora
Proprietary technology for those who care about the customer experience.
Alcora develops its own software to help companies manage relationships, understand the experience and evolve their Customer Service, CX and Customer Success operations.
Who we are
Our work starts from a simple view: understanding customer relationships better helps companies make more informed decisions about their experiences. That is the perspective behind our solutions.
An ecosystem of solutions for Customer Service, Customer Experience and Customer Success.
Who is behind Alcora
A combination of business vision, technology and customer experience.
Danilo Bastos
Co-founder and CEO
Wesley Reis
Co-founder and Head of Product and R&D
Euriale Voidela
Founding Partner and Customer Experience and Customer Success Specialist
Rodrigo Onias
Investor Partner
Rafal Carvalho
Investor Partner
Why we created Alcora
To unite what is almost always kept apart: the data that guides decisions and the people who carry them out.
That experience shapes how Alcora is built: bringing information, decisions and execution closer together, without losing the human side of those who serve and those who are served.
Who we build for
For companies that treat customer relationships as part of their strategy — and for the Customer Service, CX and Customer Success leaders who run these operations.
Customer Success
Which accounts need attention, and why?
Follow the health of each account and the relationship history to prioritize the team's work.
Operations
Where is the operation losing efficiency?
Measure satisfaction and effort to see inefficiencies and points of friction.
Technology
Will this become one more system to maintain?
A modular approach that grows in stages and considers architecture and governance from the start.
How we think about experience
A way of looking at the customer experience in four movements.
- Measure
- Analyze
- Anticipate
- Act
Our portfolio
Six solutions organized into three dimensions.
Relationship
CRM and Health Score
Experience metrics
NPS, CSAT, and CES
Enablement
Academy